How to raise response rates in Email
Results from Epsilon’s Email Study this month shows spam makes up most email messages, especially in North America, where consumers report receiving an average of 169 spam emails each week. Other major users are retail offers, business/work emails, personal emails, newsletters and account statements.
While this survey only covers consumer mailing and is US based, I think there are lessons to be learned for UK email and for B2B.
The report says that the “from” line is significantly more important than the subject line.
The importance of the “from” line has grown over time, from 60% saying it is important in 2002 to 68% in 2009. In contrast, the importance of the subject line has declined, from 35% in 2002 to only 26% in 2009.
The most common actions taken after receiving permission-based emails are clicking on a website, entering a sweepstakes or promotion, and watching a video clip.
About the survey: The research for the study was conducted in April 2009 by ROI Research, and compiles data from 4, 084 responding consumers in 13 countries: US, Canada, China, Singapore, Hong Kong, Australia, India, Malaysia, Japan, UK, France, Germany and Spain. The panel of participants includes consumers who have an active email account and receive permission-based email.
Tony
For more information please call me on 01536 399 000 or email Tony@hamilton-house.com